No reply from Banzai music in Germany

[colin.hepburn]

Hi All
Just copied this over from my post on the RH2702 50K pot. To save me typing it again
As you will have read I purchased a set of valves for the new phono a set of JJ ecc83S and a 5751 with matched triodes? From Banzai music in Germany

Not thinking I hit the buy button and after looking at the receipt I noticed that they are vat free but as the order value is under 50 euro so don’t know if I will get stung for this the order is still in progress as I type this. Just too quick to press the buy button anyone knows how the EU. Works with the UK on this now

So now I have had no response Back from Banzai music in Germany After getting the invoice status processing at the point of the order on the 7th now 8 days ago I have emailed them twice and had Zero replies
As for my payment method I went through PayPal on my credit card so I am now getting concerned about this can I stop this order as I now just want to reorder the valves here from a UK company like I should have done in the first place
Colin

[bob orbell]

Give them time Colin, I think PayPal will help, but you do need to give them more time, also you Credit card bank should help if you hear nothing, if it was a Debit card, you may be in the ****. I use Hot-rox near Richard, very good and quick. Bob

[colin.hepburn]

Hi Bob/All
Yes it was all put through papal with Credit card
I did contact PayPal today regarding this as I felt that
Banzai music had long enough and should have at least had the curtsey to sent me an email to update me on the progress

When I emailed them and still got no reply that gets my back up they also state on the site two/three days for shipping
PayPal has opened a dispute and said I would get the good or a refund and gave me a curtsey £50.00 voucher as well on top of the goods or refund so score
PS Does Hot-rox match their small single valve triodes?
Colin

[bob orbell]

Good to hear Colin, and someone posted on here a long time ago "PayPal should be shut down" Hot Rox were recommended to me by our Richard, I have had 4 KT88 JJ tubes match to perfection and 3 ECC83 JJ matched but, I did not ask them to match the ECC83, bloody good service, recommend them. Bob

[colin.hepburn]

Originally Posted by bob orbell

Good to hear Colin, and someone posted on here a long time ago "PayPal should be shut down" Hot Rox were recommended to me by our Richard, I have had 4 KT88 JJ tubes match to perfection and 3 ECC83 JJ matched but, I did not ask them to match the ECC83, bloody good service, recommend them. Bob

Hi Bob/All
Thanks for the update on hot rox I wondered if they matched them as they don’t seem to give you that option at check out whereas the Watford Valve Company do give you this option but at an extra cost it seems but I will go with hot rox as it has been recommended by yourself and Richard.
Colin

[bob orbell]

Could not recommend Watford valves, I had a bad do with them some time back, got four KT88's and one was cracked upon arrival, I contacted them and they said as such, it's nothing to do with us . Bob

[Pingushome]

Originally Posted by bob orbell

Good to hear Colin, and someone posted on here a long time ago "PayPal should be shut down" Hot Rox were recommended to me by our Richard, I have had 4 KT88 JJ tubes match to perfection and 3 ECC83 JJ matched but, I did not ask them to match the ECC83, bloody good service, recommend them. Bob

Bob, Collin
In all fairness to PayPal I’ve had several issues with suppliers over the last 18mnths or so. Always paid by PayPal and while the suppliers have been a bit slow to answer emails etc PayPal have been on the ball. Usual answer is “ we have given X a week to respond and if no response you’ll get a full refund” and I have.
Would always recommend PayPal for long distance deals if you can use it. Unlike CC there’s no lower cash limit to raise a complaint, link PP to your CC and get protection from both
Glad you got it sorted Collin
Martin

[bob orbell]

Martin, if you read post 2, you will see that I suggested to Colin that PayPal will help. Bob