Dispute !

[pre65]

Hi-i am trying to advise a forum member who has purchased an item from one of our regular contributors that does not seem to match the description given.
He has contacted the seller with information given by the supposed manufacturer who refutes the item as one of his products,but still the seller is insistant of its origin and now refuses to answer the complainants e-mails.
I did manage to persuade the complainant to withdraw a post making this allegation public,feeling that the sellers sense of "fair play" would enable the matter to be brought to an amicable conclusion,but this has not proved to be the case.
I have deliberately not named names but feel its a bad day if "one of us" is not acting in a fair and just manner !
Would both parties agree to an independent person,in possession of all the relevant details, acting as an arbitrator
If so,who ?


Philip