BB loss of service using Virgin

[Richard]

Long story but the bb would not connect for me this morning using Virgin cable but was working fine via my mobile 3G and a friend's BT.

Virgin's service status checked ok. After a long call to Virgin it seems their Web Safe filter may be the culprit. They changed mine from their end as I was trying to connect and it connected instantly.

These are user changeable settings. Sign into your Virgin Media account, go to My Apps > Web Safe, and check/change your settings. There is Virus Safe and Child Safe on/off and mine are now both off so I will experiment further to see if one or both cause the block.

I have noticed the log-in for the WD site has recently been saying it may not be secure and wonder if there are licences or other issues that may be discussed with our web hosts which are causing the site to respond incorrectly to isp filters.