BB loss of service using Virgin

[Richard]

Long story but the bb would not connect for me this morning using Virgin cable but was working fine via my mobile 3G and a friend's BT.

Virgin's service status checked ok. After a long call to Virgin it seems their Web Safe filter may be the culprit. They changed mine from their end as I was trying to connect and it connected instantly.

These are user changeable settings. Sign into your Virgin Media account, go to My Apps > Web Safe, and check/change your settings. There is Virus Safe and Child Safe on/off and mine are now both off so I will experiment further to see if one or both cause the block.

I have noticed the log-in for the WD site has recently been saying it may not be secure and wonder if there are licences or other issues that may be discussed with our web hosts which are causing the site to respond incorrectly to isp filters.

[Richard]

OK, still working fine in full porno mode will check the safe options later

Here is the message I get when logging in. I don't remember it appearing before the change of hosting.

[Richard]

Turned on both filters and the site is still working so will leave it and see how it goes. There may be something that trips it.

I've reported the site url and issue via Virgin's feedback form in case they can see anything that may be the cause.

The login warning is still there. Anyone else's exp and feedback appreciated

[Richard]

Virgin stayed connected for about 10 mins and has now disconnected. Took off web safe but still not working. Posting this via mobile fine so site is working for some

[Greg.]

Yes, I am on virgin and I'm no pt aware currently of any problems. Maybe it is a local service issue, Richard?

[bob orbell]

I lost the forum service at about 20 05 hours yesterday, may have been a local issue, but OK this morning.